T's &C's & Refund Policy


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We aim to ensure that all our items are posted to you in the condition you expect to recieve them in. However if you have recieved an item which is damage or the damage was not mentioned then we will refund you. 

Preloved Clothing- Due to the nature of our business in selling one off pre-loved items - exchanges or refunds cannot be given due to not fitting as we cannot swap your item for another size or colour. If you have any queries about sizes or colours etc - please contact us. However refunds can be given if we have made a genuine mistake in selling to you the wrong size i.e. the website listing states one size and the clothes label states another.
We try our very best to describe the condition of all our items individually. All of our items are pre-loved / used items, so they will not be immaculate new condition as when they leave their manufacturers - however if you are unhappy please contact us at info@thefutureimage.co.uk and we will be happy to help.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Exchanges or refunds cannot be given due to not fitting as we cannot swap your item for another size. Refunds can be given if we have made a mistake in selling to you as the wrong size from what the clothes label states.

Exchanges (if applicable)
Unfortunately due to majority of the items being pre-loved, we do not hold stock of the same item in several sizes or colours etc. Please ensure at the checkout that you are purchasing the item you want in the correct size. If you have any queries about the size please do contact us. We can exchange your item for another if need be, however we cannot cover the postage costs.

Sale items: Sale items are not eligible for a refund. Anything bought in our Instagram Or Facebook Story Sales or from our Sale and Clearance section is not eligible for a refund due to store closure. This includes our 20% off Pay Day Sales & any other items on our website that are on "Sale". including sale35.

Exchange and Refund Shipping
Please contact us at info@thefutureimage.co.uk if you need to post back to us. Please consider using a trackable shipping method.
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. (Unless it is our mistake - then we will cover the postage cost) If you receive a refund for your item(s), the cost of return shipping will be deducted from your refund along with the original shipping cost.

Missing / Damaged Parcels
All parcels are sent tracked either through UPS or Royal Mail. If your parcel has not arrived within 7 days of the dispatch email from us please get in contact with us through social media or emailing us at info@thefutureimage.co.uk and we can take a look into the delay through the tracking information. If the parcel unfortuantly seems missing in transit - we shall chase this up with the delivery company to either get the parcel to you or a replacement if available, otherwise a full refund - this can take up to 4 weeks due to liasing with the delivery company and their couriors.

If your parcel has arrived to you damaged - please report this to us within 48 hours of delivery. We will also require photographs of the damage including item damage, delivery packaging damage along with your name and address clearly seen on the damaged parcel. We will then help you contact the delivery company and help provide you with information for you to make a claim. - this can take up to 4 weeks due to liasing with the delivery company and their couriors.

If your parcel has been returned to us undelivered or refused delivery - your order will be refunded however it will be minus a restocking and admin charge along with the actual delivery cost to us which we paid to send you your parcel. If you were eligible for free delivery at the time of ordering, the delivery cost we paid will still be minused off your refund. We still have to pay to ship parcels and it is unfair as a small business we loose out on paying for posting your orders when they have been returned to us undelivered or refused. We do not get that money back.

All parcels are sent tracked and we will be able to provide photos of signatures (if the parcel was sent signed for) or proof as to a safe location your parcel has been left by the delivery driver. Once parcels have been tracked as "delivered" we unfortunatly cannot make a claim on your behalf unless the item or parcel has been damaged (please see details above regarding damaged parcels). If you have an issue with your delivery or delivery driver once the parcel has been delivered - please do let us know and we will do our best to provide you with all the information regarding your parcel for you to continue and put forward a complaint with them.